Companies generally have the freedom to set the prices of their goods and services, with the exception of regulated goods such as pharmaceuticals and fuels.

However, this freedom is not absolute. Abnormal prices and excessive profits are prohibited, particularly where shortages are exploited (for example, during the COVID-19 crisis).

Before the purchase or service provision

Sellers must clearly inform you of the total price you have to pay before your purchase. If the final price exceeds the agreed amount, you are not required to pay.

You have the right to ask for a quotation before agreeing to a service. The business owner may charge a fee for preparing it, but they must clearly inform you of this before doing so.

Urgent repair

You have called a drain cleaning service, a plumber, an electrician, a roofing contractor or a chimney sweep for an urgent repair and you find the price excessive? If the prices were not clearly communicated in advance, you have the right to dispute that price. The same applies if the repairs were not carried out properly.

You may state to the repairman that you will not pay immediately. Even if the contractor’s website states that you must pay on the spot, you are not obligated to do so. Ask for an invoice, that way you are able to dispute the amount later on.

If the repairman pressures you, it is best to call the police.