The FPS Economy strives to make its website accessible to everyone, in accordance with the Law of 19 July 2018 on the accessibility of websites and mobile applications of public sector bodies.
This accessibility statement applies to the website: https://consumerconnect.be
Level of Accessibility Compliance
This website partially complies with the digital accessibility requirements in accordance with the criteria set out in the European standard EN301549, version 3.2.1 (2021).
Preparation of the Accessibility Statement
This accessibility statement was prepared following a simplified accessibility audit. This audit involves a partial assessment based on a limited set of criteria from the Act of 19 July 2018. This audit was carried out by the FPS BOSA accessibility department, the supervisory body designated by the Royal Decree of 5 September 2019.
The report can be consulted on the Belgian Web Accessibility website.
Only a full in depth audit can confirm full compliance of a website.
Non-Accessible Content
The simplified accessibility audit identified several types of non-compliance:
- The colour contrast between some text elements does not meet the required standard
- Several components cannot be reached using keyboard navigation
- A few links do not contain identifiable text
- Some content is not interpreted correctly by assistive technologies
Proposed Alternatives
We are doing our utmost to make our entire website and the documents we publish fully accessible to all. If you are unable to find certain information due to an accessibility issue on our website, please contact us and we will be happy to assist you.
Contact Details
If you have any questions or comments about the accessibility of our website, please contact us at webmaster@economie.fgov.be.
You can also contact us by phone or email through our Contact Center.
If you are not satisfied with the response you receive, you can submit a complaint with our Complaints Manager on the web page: Dissatisfied with our services?
If you have not received any reply to your question or comment, you may contact the federal ombudsman Rue de Louvain 48 bte 6 1000 Bruxelles contact@federalombudsman.be
Improvement Plan
Our website is subject to continuous improvement. Following the audit report, we have asked the service provider to make the necessary adjustments to the colours and links.
Date of first publication: 19 November 2024.
This accessibility statement was prepared on 24 March 2026.
The most recent revision of the statement took place on 25 March 2026.
