Have you received an email from an unknown sender requesting your personal information or security codes? Be careful, this may be a phishing attempt.

Scammers use email to steal personal information, such as username, password, bank details, or credit card information for fraudulent purposes.

A bank will never ask for your login codes or PIN via e-mail, text, or phone, nor will it ask you to use a link to a website to enter these codes. Such messages are therefore always fraudulent.

On the website of the FPS Economy, you can find an overview of the different types of scams, with advice on how to distinguish genuine offers from fraudulent ones, as well as the best ways to respond.

Lost money or shared your bank details with scammers?

1. If you have shared your credit or bank card details, notify Card Stop immediately at 078 170 170 (+32 78 170 170 from abroad) to block your cards.
2. Contact your bank immediately so that the payment(s) and, if necessary, your bank account can be blocked.
3. If money has actually been stolen from your account, file a report with the local police.
4. Forward the suspicious message (email or text message) to suspect@safeonweb.be to block the URL of the suspicious website to prevent further victims.
5. If you paid by credit card, fill in a dispute form on macarte.be to report an unauthorised payment transaction via your credit card.

If money has been taken from your account without your consent, you may request a refund from your bank in case of phishing. This refund is subject to certain conditions.