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FPS Economie
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My ConsumerConnect

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Defective Product (Guarantee)

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Go to the specific websites for questions on: energy, telecom, travel and events, financial services, insurance, construction or vehicles.

Defect Occuring within Two Years of Delivery

Obligation for the seller to provide a guarantee/ Guarantee on car repairs and spare parts / Choice between replacement, repair, price reduction or termination of contract / Voucher offered by the seller / Replacement device / Guarantee by the seller or by the manufacturer ? / Bankruptcy of the seller

Defect Occurs after Two Years from Date of Delivery

Commercial guarantee and hidden defects

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