When you make a purchase, the company must inform you of the expected delivery arrangementsbefore the agreement is concluded. For online purchases, at least two different delivery options must be offered (such as home delivery or pickup at a collection point), allowing you to choose the delivery method that best suits your preferences.

The courier or package delivery company must comply with the agreed delivery arrangements, including any preferences you have specified (such as a time window, a designated drop-off location, etc.).

If these conditions are not met, the seller remains responsible and must find an appropriate solution.